Privacy Policy

1. Who We Are

VacuumIQ is a VacuumIQ is a creator intelligence and analytics platform operating in the United Kingdom. This policy explains how we handle your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We collect only the data necessary to provide our service:

• Your email address and encrypted password when you register
• Subscription and billing status — we do not store, see or have access to your card or banking details at any point
• If you choose to connect an external platform account, we store publicly available statistics associated with that account to power your dashboard. This data is refreshed on a regular basis
• Content you create within the platform such as plans, notes and schedules
• Basic technical information used solely for security and platform stability

3. How We Use Your Data

We use your data solely to provide, maintain and improve the VacuumIQ service, process your subscription, and communicate with you about your account. We do not use your data for advertising, profiling or any purpose unrelated to your use of VacuumIQ.

4. Data Sharing

We do not sell your personal data. We share data only with trusted service providers where strictly necessary to operate the platform. All providers are contractually bound to process your data only as instructed and in compliance with UK GDPR. Details of our data processors are available on written request.

5. Data Retention

We retain your data for as long as your account is active. If you disconnect a connected platform account, the connection is removed. Aggregated statistical data previously collected may be retained to preserve your historical analytics. If you close your account, your personal data is permanently deleted within 30 days, except where we are legally required to retain certain records.

6. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. We encourage you to use a strong, unique password and to enable two-factor authentication on your account.

7. Your Rights

Under UK GDPR you have rights in relation to your personal data including the right to access, correct or request deletion of your data. To exercise any of these rights or to raise a concern, contact us through the VacuumIQ platform. You also have the right to raise a concern with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use only essential cookies required for authentication and session management. We do not use advertising or tracking cookies.

9. Children

VacuumIQ is not intended for anyone under the age of 18. We do not knowingly collect data from minors.

10. Changes

We may update this policy from time to time. We will notify you of significant changes via email before they take effect.

11. Contact

For privacy-related queries, contact us through the VacuumIQ platform or via the contact details provided in your membership communications.